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Terms of service

The agreement between you and us.

Last updated 2026-09-12

  • Terms of Service - International Automobile Authority Terms of Service Terms of Service Last updated: 2026-05-06 These Terms of Service (“Terms”) govern your use of internationalautomobileauthority.com and the purchase of the IAA Driver’s License Translation (IAA-DLT) offered by International Automobile Authority (“IAA,” “we,” “us”), operated by International Automobile Authority LLC. By placing an order and ticking the acceptance checkbox at checkout, you agree to these Terms. International Automobile Authority LLC is a privately held Limited Liability Company registered in the State of Florida, USA. It is not a government body, regulatory authority, or instrumentality of any government. It does not issue government permits, licenses, or official documents of any kind. “Authority” in our name refers to our team’s expertise and authority in driver’s license translation services — not to any governmental or regulatory power. Important. Our IAA Driver’s License Translation (IAA-DLT) is a certified translation of your valid domestic driver’s license , formatted in accordance with the 1949 Geneva Convention on Road Traffic and the 1968 Vienna Convention on Road Traffic . It is not an International Driving Permit (IDP) issued by a government or motoring association , not issued by any government , not authorized or endorsed by the United Nations , and does not replace your original driver’s license . You must always carry and present your original domestic driver’s license together with the IAA-DLT — the IAA-DLT is valid only when shown alongside your domestic license. Acceptance by foreign authorities, vehicle rental companies, or law enforcement is at their sole discretion. This company is not affiliated with any government agency, motoring organization, or private association — including but not limited to AAA (American Automobile Association), CAA (Canadian Automobile Association), and ATA (American Translators Association). Similarity in name is coincidental. 1. Parties and scope These Terms form a legally binding contract between you (the “Customer”) and International Automobile Authority LLC, a Florida limited liability company, operating internationalautomobileauthority.com .
  • These Terms apply only to individual retail customers. B2B and travel-agency engagements are governed by separately-signed written agreements negotiated directly with our team. These retail Terms of Service apply only to individual retail customers; they do not govern B2B engagements unless a B2B agreement expressly incorporates them.

2. Acceptance mechanism

  • You accept these Terms by ticking the acceptance checkbox at checkout (“clickwrap”). Your tick is a legally effective electronic signature under the US ESIGN Act (15 U.S.C. § 7001) and the Uniform Electronic Transactions Act (UETA).
  • The contract is concluded when we display the order-confirmation page and email you an order confirmation. No customer account is created — IAA uses one-time checkout only.

3. Pre-checkout acknowledgement

At checkout, you must tick the following combined acknowledgement before completing your order:

You may not complete your purchase without ticking this acknowledgement.

4. Product description and eligibility

  • Product. The IAA-DLT is a certified translation of your valid domestic driver’s license, available as Digital Only (PDF) or Print + Digital (PDF + passport-sized booklet + credit-card-sized ID card), in one of 12 languages (English, Spanish, French, Italian, Russian, Korean, Arabic, German, Portuguese, Chinese, Thai, Vietnamese), for vehicle classes A, B, C, D, and E that match your domestic license.
  • Eligibility. You must be at least 18 years of age and hold a valid (non-expired) domestic driver’s license. Eligibility is further described in our Age and Eligibility Policy.
  • Customer acknowledgements. You acknowledge the IAA-DLT is not a government document; not an International Driving Permit (IDP); does not replace your original driver’s license; must always be carried alongside your original driver’s license; and that acceptance by any foreign authority, vehicle rental company, or law-enforcement officer is at their sole discretion.

5. Ordering, pricing, and payment

  • Prices are listed in US dollars and include applicable taxes and fees. Stripe automatically converts to your local currency at checkout.
  • Core products and add-ons. Item Price (USD) Digital Only — 1 Year $69 Digital Only — 2 Years $75 Digital Only — 3 Years $79 Print + Digital — 1 Year $89 Print + Digital — 2 Years $95 Print + Digital — 3 Years $99 VIP Processing (digital delivered in 5 minutes) $29 Standard Shipping (15–30 days) $9 Express Shipping (3–7 days, FedEx) $29
  • Billing descriptor. Charges appear on your statement as IAA driving permit .
  • Renewal discount. Returning customers may receive a renewal discount of 15–20 percent on eligible re-orders. Refunds are calculated on the amount actually paid.

6. Accepted payment methods

  • Credit and debit cards: Visa, Mastercard, American Express, Discover — processed via Stripe.
  • Digital wallets: Apple Pay and Google Pay — processed via Stripe.
  • Regional methods: PIX (Brazil), iDEAL (Netherlands), Bancontact (Belgium) — processed via Stripe.
  • We do not accept standalone PayPal at this time.
  • All payments are processed by Stripe, Inc. under PCI DSS. International Automobile Authority does not store card data. Your cardholder statement will show the descriptor IAA driving permit .
  • Fraud controls at the payment layer include Stripe Radar scoring, 3D Secure 2 (3DS2) step-up for high-risk authorizations, and OFAC sanctions screening.
  • Full details, including refund mechanics, are set out in our separate Payment Policy .

7. Delivery terms

  • Digital IAA-DLT. Delivered by email (attachment and download link). Standard digital delivery: 1–12 hours from order. VIP digital delivery: approximately 5 minutes from order. Digital support operates 24/7 and digital delivery has no cutoff.
  • Physical IAA-DLT. Produced in 1–2 business days. Production operates in three regional facilities — United States (US Eastern Time, 9 AM–2 PM, Monday–Friday), China (China Standard Time, 9 AM–2 PM, Monday–Friday), and United Kingdom (UK local time, 9 AM–2 PM, Monday–Friday). Orders received outside a region’s business hours are picked up by the next operational region on the next business day.
  • Shipping after production: Standard Shipping ($9) via local postal services, 15–30 working days, with tracking. Express Shipping ($29) via FedEx, 3–7 days, with tracking. DHL or UPS may be used for certain routes.
  • Address restrictions. We do not ship to PO Boxes or military (APO/FPO) addresses. Hotels, Airbnbs, and business addresses are permitted. Brazil shipments require a CPF (tax number).
  • “Completed” means shipped, not delivered. Delivery ETAs are carrier-dependent estimates and not guarantees.
  • See our Shipping and Delivery Policy for complete terms, including restricted countries and customs.

8. Customer obligations

  • You must provide accurate, current, and complete information, including legible JPG or PNG photographs of your domestic driver’s license (front and back) and a passport-style selfie.
  • You must not submit another person’s documents, create duplicate orders to abuse chargeback processes, or circumvent sanctions screening.
  • You acknowledge your typed or drawn electronic signature is legally binding under the ESIGN Act and UETA.

9. Manual review and cancellation workflow

  • Every application is manually reviewed before fulfillment. If issues are found, we will contact you by email. You may correct and resubmit within the same order at no additional charge.
  • If you do not respond within 5–7 calendar days, the order will be refunded and the digital IAA-DLT (if previously issued) will be invalidated (QR code will show “permit not valid”).

10. Refund and cancellation

Refund and cancellation rights are set out in full in our Refund and Cancellation Policy , which is incorporated into these Terms. Nothing in these Terms limits your non-waivable statutory rights under local consumer-protection law.

10.1 EU / UK and other statutory withdrawal rights

EU and UK consumers, and consumers in other jurisdictions with mandatory withdrawal rights, retain those rights under applicable law. See the Refund and Cancellation Policy and § 9 (Your statutory rights are preserved) of that policy for details.

11. Intellectual property

  • IAA retains all rights in the IAA-DLT booklet design, watermarks, translation templates, QR-code infrastructure, website, and related materials.
  • You retain all rights in your uploaded identity documents and selfie. You grant IAA a limited, non-exclusive, worldwide, royalty-free license to use those materials solely to produce, deliver, replace, and support your IAA-DLT as contemplated in these Terms and our Privacy Policy .
  • Unauthorized reproduction, resale, or tampering with the IAA-DLT booklet, card, or PDF is prohibited.

12. Acceptable use

Your use of the service is also governed by our Acceptable Use Policy .

13. Prohibited conduct

Without limiting the Acceptable Use Policy, you must not:

  • Submit another person’s documents or impersonate another person;
  • Use the service to commit or facilitate fraud;
  • Place duplicate orders to manipulate chargeback outcomes;
  • Resell IAA-DLTs to third parties;
  • Attempt to circumvent OFAC, Stripe Radar, or other sanctions or fraud controls.

14. Chargebacks

Our complete chargeback and fraud-prevention rules are set out in § 23 (Chargebacks and fraud prevention) of these Terms. Key consequences: fraudulent chargebacks may result in order cancellation, IAA-DLT invalidation, and restriction across all brands operated by International Automobile Authority LLC.

15. Warranties and disclaimers

  • Except for the express guarantees set out in our Refund and Cancellation Policy and any non-excludable consumer guarantees, the service and the IAA-DLT are provided on an “as is” and “as available” basis.
  • We disclaim, to the fullest extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose.
  • Acceptance of the IAA-DLT by any third party — including foreign authorities, vehicle rental companies, and law-enforcement officers — is at their sole discretion and is not warranted by IAA.
  • Non-excludable statutory rights preserved. Nothing in these Terms excludes, limits, or modifies any mandatory consumer right you may have under applicable law, including (without limitation) EU Directive 2011/83/EU, EU Directive 2019/770 (Digital Content Directive), the UK Consumer Rights Act 2015, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Australian Consumer Law (including the non-excludable guarantees under section 64), Brazil’s Código de Defesa do Consumidor, Canadian provincial consumer-protection laws, New Zealand’s Consumer Guarantees Act 1993 and Fair Trading Act 1986, UAE Federal Law No. 15 of 2020 on Consumer Protection, and the KSA Consumer Protection Law. Where any of those laws grants you a right more generous than these Terms provide, that right applies.

16. Limitation of liability

  • Subject to § 15 (4), and to the fullest extent permitted by applicable law, IAA’s aggregate liability arising out of or relating to the service or the IAA-DLT, whether in contract, tort, or otherwise, is limited to the greater of (a) the amount you paid for the order giving rise to the claim and (b) US $100.
  • Neither party is liable for any indirect, incidental, consequential, or punitive damages.
  • This section does not apply where liability cannot be lawfully excluded or limited, including for death or personal injury caused by negligence, fraud, or any other liability that applicable law does not permit to be excluded.

17. Termination

  • You may stop using the Service at any time. We may suspend or terminate your access, without notice, if you (a) breach these Terms, (b) submit fraudulent information, (c) initiate a chargeback without first contacting support in good faith, or (d) use the Service in a manner that creates legal or operational risk for us or for other customers.
  • Termination does not waive any obligation you owe us at the time of termination, including payment, indemnification, and the limitations of liability, which survive termination.
  • Upon termination we will, subject to our retention schedule in the Privacy Policy , continue to hold your order records to the extent required by law and to honour any outstanding Rejection Guarantee or Replacement Guarantee claim.

18. Indemnification

You agree to indemnify, defend, and hold harmless International Automobile Authority LLC and its officers, employees, and agents from any third-party claim arising from (a) your breach of these Terms, (b) your misrepresentation or misuse of the IAA-DLT, or (c) your submission of another person’s documents.

19. Governing law

These Terms are governed by the laws of the State of Florida, USA, without reference to its conflict-of-laws rules, and subject to any mandatory consumer-protection laws of your country of residence that cannot be contracted out of.

20. Dispute resolution — binding arbitration with class-action waiver

  • Agreement to arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms, the service, or the IAA-DLT will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (2025) . The consumer filing fee is capped at US $225, with the remainder paid by IAA.
  • Class-action waiver. You and IAA each waive the right to bring any claim as a plaintiff or class member in a class, collective, or representative action.
  • 30-day opt-out. You may opt out of this arbitration agreement ( § 20 (1)) and the class-action waiver ( § 20 (2)) by sending written notice within 30 days of your first purchase to hello@internationalautomobileauthority.com or to International Automobile Authority LLC, 2125 Biscayne Boulevard, Ste 204 #20167, Miami, Florida 33137, USA, stating your name, order number, and intent to opt out.
  • Mass-arbitration protocol. If 25 or more similar arbitration demands are filed by the same counsel or in coordinated fashion within a 60-day window, the parties will use a bellwether and batching process.
  • Foreign-consumer carve-out. Nothing in this § 20 waives non-waivable rights you may have under your local law. Without limitation: EU consumers retain rights under Brussels I Recast Regulation (EU) No 1215/2012 and EU Consumer Rights Directive 2011/83/EU; UK consumers retain rights under section 74 of the UK Consumer Rights Act 2015; Brazilian consumers retain rights under Article 51 of the Brazilian Código de Defesa do Consumidor; Quebec residents retain rights under Article 11.1 of the Quebec Consumer Protection Act; Australian consumers retain rights under the Australian Consumer Law including section 64.

21. Export compliance and sanctions

You represent that you are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive US sanctions (Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not on any US government denied-party list. Additional restricted destinations are listed in our Shipping and Delivery Policy .

22. Modifications

We may update these Terms from time to time. Material changes require re-acceptance at your next purchase. The effective date at the top reflects the current version.

23. Chargebacks and fraud prevention

23.1 Fraud-prevention controls

We operate the following controls to protect customers and our payment ecosystem:

  • Stripe Radar and OFAC screening at the payment layer. Every transaction is evaluated by Stripe’s fraud-detection engine and cross-checked against US sanctions lists.
  • 3D Secure 2 (3DS2). High-risk authorizations are subject to a 3DS2 step-up challenge at the payment layer.
  • Manual review. Every order is reviewed by a trained expert reviewer before fulfillment. Our trained expert reviewers check uploaded documents with the assistance of AI tools; the final decision is always made by a human.
  • Identity verification. We rely on customer-submitted photographs of the domestic driver’s license (front and back), a passport-style selfie, and an electronic signature. Automated biometric processing assists human review; see the Biometric Data section of our Privacy Policy .
  • Device and IP signals. We retain IP, device, and cookie information to detect repeat fraud patterns.
  • Velocity, duplicate-order, and geolocation checks at the application and payment layers.

23.2 Billing descriptor

  • Charges from IAA appear on your credit-card or bank statement as IAA driving permit .
  • If you do not recognise a charge, please contact hello@internationalautomobileauthority.com before initiating a chargeback. We can usually provide order details within one (1) business day.

23.3 Evidence-based chargeback response

  • When a chargeback is filed, we respond through Stripe on an evidence basis. Evidence typically includes: order records, including IP and device metadata; proof of delivery; your acceptance of these Terms and the pre-checkout acknowledgement ( § 3 ); and communications history.
  • Under our Refund and Cancellation Policy , many common disputes are resolved through ordinary refund channels without a chargeback. We encourage customers to contact support first.

23.4 Fraudulent chargebacks

  • A chargeback is fraudulent when the cardholder has received the goods or services as described but nonetheless disputes the transaction.
  • IAA may contest fraudulent chargebacks with the evidence described in § 23.3 .
  • Fraudulent chargebacks may result in: cancellation of the order in question; IAA-DLT invalidation (the QR code will show the document as “not valid”); restriction across all brands operated by International Automobile Authority LLC (blacklist); reporting to Stripe, payment networks, and, where warranted, law enforcement; and civil claims for amounts owed and reasonable costs.

23.5 Third-party fraud

If you believe your payment details have been used fraudulently to purchase from IAA, please contact hello@internationalautomobileauthority.com immediately with the order number (if known) and the date of the transaction.

23.6 Legal basis and standards

  • We operate in line with the Stripe Services Agreement, applicable Florida fraud statutes (Fla. Stat. Ch. 817), the FTC Act § 5 prohibition on deceptive practices, and FDUTPA (Fla. Stat. § 501.201 et seq.).
  • Our investigation and sharing of fraud-related personal data is documented in our Privacy Policy .

24. General

  • Severability. If any provision is held invalid, the remaining provisions remain in effect.
  • Entire agreement. These Terms, together with the Privacy Policy , Cookie Policy , Refund and Cancellation Policy , Shipping and Delivery Policy , Disclaimer , Country Acceptance Disclaimer, Acceptable Use Policy , DMCA Policy , Age and Eligibility Policy, Contact and Legal Notice, Affiliate Program Terms, and Accessibility Statement , constitute the entire agreement.
  • Assignment. You may not assign these Terms. IAA may assign to a successor entity on notice.
  • Force majeure. Neither party is liable for failure or delay due to causes beyond reasonable control, including war, natural disaster, customs seizure, carrier failure, or government action.
  • Notices. Notices to IAA must be sent to hello@internationalautomobileauthority.com or to the registered address below.

25. Affiliate disclosure

If you arrived at our site through an affiliate link, the affiliate may earn a commission. Affiliates must comply with the FTC Endorsement Guides (16 CFR Part 255) and the Affiliate Program Terms.

26. Contact

International Automobile Authority LLC , 2125 Biscayne Boulevard, Ste 204 #20167, Miami, Florida 33137, USA.

  • Support: hello@internationalautomobileauthority.com
  • Privacy: privacy@internationalautomobileauthority.com
  • DMCA: dmca@internationalautomobileauthority.com
  • Affiliates: partners@internationalautomobileauthority.com
  • Phone: +1 (877) 916-1775
  • Address: International Automobile Authority LLC, 2125 Biscayne Boulevard, Ste 204 #20167, Miami, Florida 33137, USA.

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